CQC DOCX

Complaints Log

Last reviewed: 1 July 2026 · Downloaded 9 times

A single oversight log for all complaints — including verbal ones — tracking acknowledgement, investigation, outcome, response and learning, with recommended timescales and escalation routes included.

Supports

Reg 16 (receiving and acting on complaints), HSCA 2008 (Regulated Activities) Regulations 2014

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Free for use within your organisation — no resale or republication. Template licence. Review against your own policies before use; report a problem with this template.